Mystique

Policies

 

Arrival: Our scheduling is designed to provide the accurate time needed for services. We recommend arriving a few minutes early for your appointment. Late arrival may cause your treatment to be shortened, as we need to stay on time for our other clients.

Payment: We accept the following payment methods: visa, mastercard, discover, checks and cash.

Gratuity: Gratuities are gratefully accepted at your discretion, in appreciation of outstanding services. However, it is our policy to not accept adding your tip to your check or on your credit card. You may tip with cash or a personal check made out to cash or to your service provider. Gratuity can not be included on Gift Certificates.

Gift Certificates: Gift certificates must be presented upon arrival. There are no refunds. There are no extensions past the expiration date. We require a 24-hour notice on all appointment cancellations. If a spa package is scheduled and missed without a 24-hour notice, the gift certificate that was going to be used for that appointment will be null and voided.

Cancellation Policy: Because your services are reserved for you, we ask that you notify us in advance if you need to cancel or reschedule your appointment. We appreciate a 24-hour notice for all cancellations. If a spa package is scheduled and missed without a 24-hour notice, the gift certificate that was going to be used for that appointment will be null and voided.

Bridal Policy: All Wedding Services must be scheduled through a Salon Wedding Consultant. For further information or to discuss details, please call 313.563.0295.

Refund Policy: There are no returns on products, an even exchange or store credit will be given within two weeks of purchase. No cash refunds.

Website Usage: Information collected from this site is only used if we need to contact you for further information regarding your inquiry. We greatly appreciate your cooperation in providing us with your contact information.